--- title: How to Add or Update Your Billing Contact Information description: Easily manage billing access in your portal. Add additional contacts to view invoices, make payments, download statements, and update billing addresses directly. --- [Skip to content](https://support.scaletowin.com/how-to-add-or-update-your-billing-contact-information-knowledge#main-content) English Show submenu for translations [![stw\_logo\_navy\_fullcolor-4](https://support.scaletowin.com/hs-fs/hubfs/stw_logo_navy_fullcolor-4.png?width=160&height=104&name=stw_logo_navy_fullcolor-4.png)](https://www.scaletowin.com/) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://support.scaletowin.com/contact) [Contact us](https://support.scaletowin.com/contact?hsLang=en) Hi! How can we help? - There are no suggestions because the search field is empty. 1. [Scale to Win](https://support.scaletowin.com/?hsLang=en) 2. [Billing](https://support.scaletowin.com/billing?hsLang=en) 3. [Setting up your billing portal](https://support.scaletowin.com/billing?hsLang=en#setting-up-your-billing-portal) # How to Add or Update Your Billing Contact Information | **Table of Contents** | | --- | | - [Steps to Add a Billing Contact](https://support.scaletowin.com/how-to-add-or-update-your-billing-contact-information-knowledge#steps_add) - [Add or Edit Your Billing Mailing Address](https://support.scaletowin.com/how-to-add-or-update-your-billing-contact-information-knowledge#add_edit) | You can now add additional billing contacts directly in your billing portal. These contacts will have access to view invoices, make payments, and download statements.  ### Steps to Add a Billing Contact: By default, we use the billing contact information provided on your Scale to Win contract to grant access to your billing portal. To access the portal visit [https://scaletowin.invoiced.com](https://scaletowin.invoiced.com/) and enter an email address on file.  From the left-hand menu, click on **Billing Details**. ![Screenshot 2026-08-17 at 3.47.34 PM](https://support.scaletowin.com/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202026-08-17%20at%203.47.34%20PM.png?width=670&height=313&name=Screenshot%202026-08-17%20at%203.47.34%20PM.png) Scroll down to the **Contacts** section and click the green **New Contact** button. ![new contact button](https://support.scaletowin.com/hs-fs/hubfs/Knowledge%20Base%20Import/new%20contact%20button.png?width=670&height=313&name=new%20contact%20button.png) Fill out the **New Contact** form with the required information:  ![new contact form](https://support.scaletowin.com/hs-fs/hubfs/Knowledge%20Base%20Import/new%20contact%20form.png?width=670&height=313&name=new%20contact%20form.png) Click **Save** to add the contact.  **Need to Remove a Contact?** To remove a billing contact, please email us at [operations@scaletowin.com](mailto:operations@scaletowin.com).  ### Add or Edit Your Billing Address You can also add or edit your billing address directly in the portal by navigating to the Billing Details as shown above. Your **sales tax rate** is based on the address that we have on file. As always, please reach out to us at [operations@scaletowin.com](mailto:operations@scaletowin.com) if you run into any issues! | Learn More: \-[How Do I Pay My Invoice?](https://support.scaletowin.com/how-do-i-pay-my-invoice?hsLang=en) \-[Payment Methods and Autopay](https://support.scaletowin.com/payment-methods-and-autopay?hsLang=en) \-[How to Calculate Usage](https://support.scaletowin.com/calculating-your-costs-and-usage?hsLang=en) \-[When Will I Be Billed?](https://support.scaletowin.com/when-will-i-be-billed?hsLang=en) \-[How to Access and Download W9 and Past Invoices](https://support.scaletowin.com/how-to-access-and-download-w9-and-past-invoices?hsLang=en) | | --- | - [Scale to Win Text](https://support.scaletowin.com/scale-to-win-text?hsLang=en#main-content) - [Getting Started](https://support.scaletowin.com/scale-to-win-text?hsLang=en#getting-started) - [Creating Text Campaigns](https://support.scaletowin.com/scale-to-win-text?hsLang=en#creating-text-campaigns) - [Navigating Your Menu & Features](https://support.scaletowin.com/scale-to-win-text?hsLang=en#navigating-your-menu-features) - [Integrations & Data Management](https://support.scaletowin.com/scale-to-win-text?hsLang=en#integrations-data-management) - [Best Practices, Troubleshooting & FAQs](https://support.scaletowin.com/scale-to-win-text?hsLang=en#best-practices-troubleshooting-faqs) - [Glossary](https://support.scaletowin.com/scale-to-win-text?hsLang=en#glossary) - [Scale To Win Text | Phone Number Registration](https://support.scaletowin.com/scale-to-win-text-phone-number-registration?hsLang=en#main-content) - [10DLC](https://support.scaletowin.com/scale-to-win-text-phone-number-registration?hsLang=en#10dlc) - [Short Code](https://support.scaletowin.com/scale-to-win-text-phone-number-registration?hsLang=en#short-code) - [Compliance Guidelines](https://support.scaletowin.com/scale-to-win-text-phone-number-registration?hsLang=en#compliance-guidelines) - [Scale To Win Text | Phone Number Types](https://support.scaletowin.com/scale-to-win-text-phone-number-types?hsLang=en#main-content) - [10DLC](https://support.scaletowin.com/scale-to-win-text-phone-number-types?hsLang=en#10dlc) - [Short Code](https://support.scaletowin.com/scale-to-win-text-phone-number-types?hsLang=en#short-code) - [Scale To Win Text | Guides for Texters](https://support.scaletowin.com/scale-to-win-text-guides-for-texters?hsLang=en#main-content) - [Getting Started](https://support.scaletowin.com/scale-to-win-text-guides-for-texters?hsLang=en#getting-started) - [Texter View](https://support.scaletowin.com/scale-to-win-text-guides-for-texters?hsLang=en#texter-view) - [Scale to Win Dialer](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#main-content) - [Getting Started](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#getting-started) - [Creating Call Campaigns](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#creating-call-campaigns) - [Features](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#features) - [Navigating Your Menu](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#navigating-your-menu) - [Managing Call Campaigns](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#managing-call-campaigns) - [Integrations & Data Management](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#integrations-data-management) - [Caller Academy | Guides for Callers](https://support.scaletowin.com/caller-academy-guides-for-callers?hsLang=en#main-content) - [Getting Started](https://support.scaletowin.com/caller-academy-guides-for-callers?hsLang=en#getting-started) - [Making Calls & Clicking](https://support.scaletowin.com/caller-academy-guides-for-callers?hsLang=en#making-calls-clicking) - [Billing](https://support.scaletowin.com/billing?hsLang=en#main-content) - [Setting up your billing portal](https://support.scaletowin.com/billing?hsLang=en#setting-up-your-billing-portal) - [Payment Methods](https://support.scaletowin.com/billing?hsLang=en#payment-methods) - [Understanding Charges](https://support.scaletowin.com/billing?hsLang=en#understanding-charges) [![stw\_logo\_navy\_fullcolor-3](https://support.scaletowin.com/hs-fs/hubfs/stw_logo_navy_fullcolor-3.png?width=100&height=65&name=stw_logo_navy_fullcolor-3.png "stw_logo_navy_fullcolor-3")](http://scaletowin.com) Copyright © 2025, Scale to Win