--- title: Refcodes description: Add and track refcodes in your campaign URLs. Use alphanumeric characters, encode special symbols, and monitor caller referrals in exports and BigQuery for accurate tracking. --- [Skip to content](https://support.scaletowin.com/refcodes#main-content) English Show submenu for translations [![stw\_logo\_navy\_fullcolor-4](https://support.scaletowin.com/hs-fs/hubfs/stw_logo_navy_fullcolor-4.png?width=160&height=104&name=stw_logo_navy_fullcolor-4.png)](https://www.scaletowin.com/) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://support.scaletowin.com/contact) [Contact us](https://support.scaletowin.com/contact?hsLang=en) Hi! How can we help? - There are no suggestions because the search field is empty. 1. [Scale to Win](https://support.scaletowin.com/?hsLang=en) 2. [Scale to Win Dialer](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en) 3. [Managing Call Campaigns](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#managing-call-campaigns) # Refcodes ## Configure and Track your Refcodes on the Dialer ### **Build Your Campaign**  Start as you usually do. There's no change in the initial campaign setup. --- ### **Add Your Refcode** After your campaign is ready, take your Caller URL and simply add **&ref=your\_ref\_code** to the end. It's perfectly fine to use numbers or characters like underscores (\_) and hyphens (-) without any modifications. ![Screenshot 2026-08-13 at 9.25.03 AM](https://support.scaletowin.com/hs-fs/hubfs/Screenshot%202026-08-13%20at%209.25.03%20AM.png?width=670&height=35&name=Screenshot%202026-08-13%20at%209.25.03%20AM.png) *An example of a caller link that includes a refcode* If your refcode includes any special characters, such as #, &, %, etc., we recommend URL encoding them. This encoding is crucial as it ensures the URL correctly processes these characters as part of your refcode, rather than misinterpreting them as URL controls or commands. To encode these special characters, you can use the following [Text to Hex Converter](https://www.browserling.com/tools/text-to-hex). Just enter the special character(s) from your refcode into the calculator, and it will give you the encoded version. For example, if your refcode is "event#1", the calculator will show that "#" is encoded as "23". You’ll simply add "%" in front of this value. Therefore, "event#1" should be entered in the URL as "event%231". Remember, this encoding step is only necessary for special characters. Regular alphanumeric characters, underscores, and hyphens can be used as they are. --- ### **For Your Callers** Callers don’t need to do anything differently, except to use the correct link if they exit their window. --- ### **Compatibility with Shortlinks** You can still use shortlinks or branded redirects. Refcodes work fine with them. --- ### **Tracking Calls** In your Export CSV and BigQuery sync (callers), there’s a new field “Caller Referral Code” for each connected call. (Note: This only applies to calls that successfully connect to a caller). ![Screenshot 2026-08-13 at 9.42.09 AM](https://support.scaletowin.com/hs-fs/hubfs/Screenshot%202026-08-13%20at%209.42.09%20AM.png?width=270&height=112&name=Screenshot%202026-08-13%20at%209.42.09%20AM.png) - [Scale to Win Text](https://support.scaletowin.com/scale-to-win-text?hsLang=en#main-content) - [Getting Started](https://support.scaletowin.com/scale-to-win-text?hsLang=en#getting-started) - [Creating Text Campaigns](https://support.scaletowin.com/scale-to-win-text?hsLang=en#creating-text-campaigns) - [Navigating Your Menu & Features](https://support.scaletowin.com/scale-to-win-text?hsLang=en#navigating-your-menu-features) - [Integrations & Data Management](https://support.scaletowin.com/scale-to-win-text?hsLang=en#integrations-data-management) - [Best Practices, Troubleshooting & FAQs](https://support.scaletowin.com/scale-to-win-text?hsLang=en#best-practices-troubleshooting-faqs) - [Glossary](https://support.scaletowin.com/scale-to-win-text?hsLang=en#glossary) - [Scale To Win Text | Phone Number Registration](https://support.scaletowin.com/scale-to-win-text-phone-number-registration?hsLang=en#main-content) - [10DLC](https://support.scaletowin.com/scale-to-win-text-phone-number-registration?hsLang=en#10dlc) - [Short Code](https://support.scaletowin.com/scale-to-win-text-phone-number-registration?hsLang=en#short-code) - [Compliance Guidelines](https://support.scaletowin.com/scale-to-win-text-phone-number-registration?hsLang=en#compliance-guidelines) - [Scale To Win Text | Phone Number Types](https://support.scaletowin.com/scale-to-win-text-phone-number-types?hsLang=en#main-content) - [10DLC](https://support.scaletowin.com/scale-to-win-text-phone-number-types?hsLang=en#10dlc) - [Short Code](https://support.scaletowin.com/scale-to-win-text-phone-number-types?hsLang=en#short-code) - [Scale To Win Text | Guides for Texters](https://support.scaletowin.com/scale-to-win-text-guides-for-texters?hsLang=en#main-content) - [Getting Started](https://support.scaletowin.com/scale-to-win-text-guides-for-texters?hsLang=en#getting-started) - [Texter View](https://support.scaletowin.com/scale-to-win-text-guides-for-texters?hsLang=en#texter-view) - [Scale to Win Dialer](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#main-content) - [Getting Started](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#getting-started) - [Creating Call Campaigns](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#creating-call-campaigns) - [Features](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#features) - [Navigating Your Menu](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#navigating-your-menu) - [Managing Call Campaigns](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#managing-call-campaigns) - [Integrations & Data Management](https://support.scaletowin.com/scale-to-win-dialer?hsLang=en#integrations-data-management) - [Caller Academy | Guides for Callers](https://support.scaletowin.com/caller-academy-guides-for-callers?hsLang=en#main-content) - [Getting Started](https://support.scaletowin.com/caller-academy-guides-for-callers?hsLang=en#getting-started) - [Making Calls & Clicking](https://support.scaletowin.com/caller-academy-guides-for-callers?hsLang=en#making-calls-clicking) - [Billing](https://support.scaletowin.com/billing?hsLang=en#main-content) - [Setting up your billing portal](https://support.scaletowin.com/billing?hsLang=en#setting-up-your-billing-portal) - [Payment Methods](https://support.scaletowin.com/billing?hsLang=en#payment-methods) - [Understanding Charges](https://support.scaletowin.com/billing?hsLang=en#understanding-charges) [![stw\_logo\_navy\_fullcolor-3](https://support.scaletowin.com/hs-fs/hubfs/stw_logo_navy_fullcolor-3.png?width=100&height=65&name=stw_logo_navy_fullcolor-3.png "stw_logo_navy_fullcolor-3")](http://scaletowin.com) Copyright © 2025, Scale to Win